Help Center

Welcome to the EdgePrint Help Center.

Whether you are researching a new UV printing system, need assistance with an existing order, or have questions about shipping and support, our team is here to help.

🖨️ Product & Printer Questions

Need help selecting the right printer?

Our team can help you understand:

• UV flatbed printers
• Printing sizes and capabilities
• Print-head configurations
• Printing speeds
• Ink configurations
• Compatible print media
• White ink and varnish options
• UV curing systems
• RIP software options
• Machine specifications

📦 Orders & Shipping

For questions about an existing order, please have your order number available.

We can assist with:

• Order status
• Shipping information
• Delivery arrangements
• Freight questions
• Damaged shipments
• Missing items
• Product availability

🔧 Technical Support

Need assistance with your printing equipment?

Our support team can help with general questions regarding:

• Printer operation
• Basic troubleshooting
• Maintenance
• Print quality
• Ink-related questions
• Software/RIP setup
• Machine configuration
• Replacement parts and accessories

For technical support, please provide the machine model and a detailed description of the issue. Photos or videos can also help our team understand the problem more quickly.

🔄 Returns & Replacements

If you received a damaged, incorrect, or defective product, please contact us before returning anything.

Email: [support email]

💳 Payments & Refunds

For questions regarding payment, refunds, cancellations, or returns, please contact our customer service team with your order number.

📩 Contact Us

Can’t find the answer you’re looking for?

Our team is ready to assist.

Email: [support email]
Phone: [phone number]
Business Hours: [business hours]
Address: [business address]

Frequently Asked Questions

How do I request a quotation?
Contact our sales team with the printer model, required specifications, and delivery location. We will provide pricing and availability information.

How do I check my order status?
Contact us with your order number and our team will provide the latest available information.

Can I get help choosing a printer?
Yes. Tell us about your required print size, materials, production volume, and application, and our team can discuss suitable configurations.

What should I do if my shipment arrives damaged?
Photograph the packaging and damage where possible and contact us immediately. Do not dispose of the packaging until the issue has been reviewed.

How can I contact technical support?
Email [support email] with your machine model, order details, and a description of the problem. Photos or videos are helpful where applicable.