Refund and Returns Policy

Returns & Replacements

At EdgePrint, we are committed to providing high-quality printing equipment and products that meet your business requirements. We carefully inspect and prepare orders before dispatch. If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible.

When Can You Request a Replacement?

A replacement request may be considered in the following situations:

• The product received is damaged during transit.
• The wrong product or model was delivered.
• Parts or accessories listed as included are missing.
• The product has a manufacturing defect.
• The product does not match the specifications confirmed at the time of purchase.

How to Report an Issue

Please contact our support team at [support email] within [X days] of receiving your order.

Please provide:

• Order number
• Product name/model
• Description of the issue
• Photos or videos showing the problem
• Photos of the packaging, where applicable

Our team may request additional information to assess the issue.

Printer & Equipment Returns

Large-format and industrial printing equipment may require special handling. Returns, replacements, installation, commissioning, and service arrangements may depend on the specific machine, order terms, warranty conditions, and nature of the issue.

Before returning any equipment, please contact us and wait for written instructions from our support team. Unauthorized returns may not be accepted.

Non-Returnable Situations

A return or replacement may not be available where the issue is caused by:

• Incorrect installation or operation
• Unauthorized modification or repair
• Physical damage caused after delivery
• Improper storage or handling
• Use of incompatible consumables or materials
• Normal wear and tear
• Damage caused by accidents or misuse

Important

Custom-configured, special-order, or made-to-order equipment may be subject to specific return conditions communicated at the time of purchase.

For assistance, contact us at
Call us: +1 888-551-0801